Privacy notice

 

How we use your personal information

This notice explains why Regency International Clinic collects information about you and how that information may be used. As health care professionals we aim to provide you with the highest quality of health care. To do this we must keep records about you, your health, any treatment or care you have received previously or plan to receive. These records help to provide you with the best possible healthcare.

Regency International Clinic records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. The Clinic may hold the following records about you;

? Details about you, such as your address, date of birth, emergency contact details, etc,

? Any contact the clinic has had with you, such as appointments, clinic visits etc.

? Notes and reports about your health,

? Details and records about your treatment and care,

? Results of investigations such as laboratory tests, imaging etc,

? Relevant information from other health professionals, relatives or those who care for you.

? Information held about you may be used within the Clinic for clinical audit, risk assessment and to monitor the quality of the service. Where we do this, we take precautionary measures to ensure that individual patients cannot be identified. We use your contact details to provide you with our email, newsletters, promotions, information on our upcoming events, and new services.

? Sometimes your information may be requested to be used for research purposes

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

? Data Protection Act 2018( overseen by the Information Commissioner’s Office (ICO)

? Human Rights Act 1998

? Common Law Duty of Confidentiality

? Health and Social Care Act 2012

? NHS Codes of Confidentiality, Information Security and Records Management

? Information: To Share or Not to Share Review (Government response to the Caldicott Review)

Every member of staff who works for Regency International Clinic has a legal obligation to keep information about you confidential. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your express permission; unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the newinformation sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles.

Who are our partner organisations?

We may also have to share your information with other organisations that provide you with healthcare services, subject to strict agreements on how it will be used, with the following organisations where applicable;

  • NHS Trusts / Foundation Trusts
  • GP’s
  • Clinical Commissioning Groups
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’.

You will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Access to personal information
The General Data Protection Regulation (GDPR) has been put together to protect the privacy and data of EU citizens. It replaces the Data Protection Directive 95/46/EC, and aims to harmonise and broaden the reach of EU data protection law across Europe.

You have a right under the Data Protection Act 2018 and the GDPR to request access to view or to obtain copies of what information the Clinic holds about you and to have it amended or removed should it be inaccurate. This is known as ‘the right of subject accesses. If we do hold information about you we will:

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and

If you would like to make a ‘subject access request, you need to do the following:

  • Your request must be made in writing to Regency International Clinic to the Practice Manager
  • There may be a charge to have a printed copy of the information held about you
  • We are required to respond to you within 30 working days or 40 calendar days of receiving it
  • You will need to give adequate information (for example full name, address, date of birth, and details of your request) so that your identity can be verified and your records located.

Objections

Should you have any concerns about how your information is managed at the Regency International Clinic, please contact the Practice Manager. If you are still unhappy following a review by the Clinic, you can then complain to the ICO via their website (www.ico.gov.uk).

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything.

Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

Notification

Regency International Clinic is required to register a notification with the ICO to describe the purposes for which we process personal and sensitive information, which is a requirement of The Data Protection Act 2018.

The details are publicly available from the Information Commissioner:

Wycliffe house

Water Lane, Wilmslow Cheshire

SK9 5AF

Tel: 01625 545745.

www.ico.org.uk

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is Regency International Clinic.

 

Complaints

Should you have any concerns about how your information is managed by Regency International Clinic please contact the Practice Manager at the following address;

Regency International Clinic, 

72 Nile Street,

London

N1 7SR

Consent for Users on the Website

The General Data Protection Regulation (GDPR) which came into effect on the 25th of May 2018, is clear that consent must be unambiguous and involve a clear affirmative action. Your consent is not a precondition of signing up to our service.

Regency International Clinic requires an “affirmative action” (an opt-in) and or “statement or conduct” that clearly indicates that as the data subject, you understand what you are consenting to and are in agreement for us to process your personal data .We want you to feel confident knowing that when you pass your details onto us, they will be safe and protected.

What is Opt-in?
For each individual act of data collection a separate consent is sought. You will instead need to explicitly give permission for each instance of data collection.

What you need to know

Our Privacy Policy has detailed information on how we store, protect and manage your submitted data.

Regency International Clinic takes:

? Privacy extremely seriously, and you have control over the data we keep about you.
? After you’ve expressed your interest with us, we hold data about you on our Customer Relations Management System.
? You have the option to unsubscribe at any time by clicking on the ‘unsubscribe button’ at the bottom of our promotional emails and newsletters.
? We use your personal data to provide you with our email newsletters, information on our upcoming events and new services.

You have a right to ask us what information we hold about you at any time. We plan to ensure that the information we hold on you is regularly reviewed and kept accurate and up-to-date. You can also, if you wish, obtain a copy of this information; all you have to do is ask. We will just need to check your identity.

If it becomes apparent that the information we have is inaccurate or factually wrong, we will correct it as swiftly as possible. You have a right to ask us to stop processing your details at any time as long it does not affect any contract agreement in place.

Asking for consent

Regency International Clinic will ask for your consent by:

? Making the request for consent
? We ask you to positively opt in.
? We tell individuals they can withdraw their consent.
? We ensure that individuals can refuse to consent without detriment.
? We avoid making consent a precondition of a service.

Managing consent

Regency International Clinic manages consent by:

? We have processes in place to refresh consent at appropriate intervals.
? We make it easy for individuals to withdraw their consent at any time, and publicise how to do so
? We act on withdrawals of consent as soon as we can.
? We don’t penalise individuals who wish to withdraw consent.

What’s the cookie law all about?

The cookie law is a piece of privacy legislation that requires websites to obtain consent from visitors to store or retrieve any information from a computer or any other web-connected device, like a smartphone or tablet.It has been designed to protect online privacy, to make you aware of how information about you is collected on our website, and enables you to choose whether or not you want to allow it to take place.

As you probably noticed when you visited our site, we added a simple floating element to our page that says that we use cookies, and if you don’t disable them in your browser settings, you are OK with us using cookies to enhance your experience.

? Displaying a prominent message when a page loads for the first time is called a “cookie banner”which informs users what action to take to consent

Terms of Service for website

 

Website Terms & Conditions

These terms and conditions govern your use of Regency International Clinic website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of it, you must not use our website.

Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy notice.

Licence to Use Website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download or print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) Republish material from this website;

(b) Sell, rent or sub-license material from the website;

(c) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) Edit or otherwise modify any material on the website; or

(f) Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter);

 Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Limited Warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and Exclusions of Liability

Nothing in these terms and conditions will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

 Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these Terms and Conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

 Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect

Exclusion of Third Party Rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Entire Agreement

These terms and conditions, together with our privacy policy, cookies policy and medical disclaimer constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Our Details

Regency International Clinic is the trading name of Regency International Clinic Ltd

Regency International Clinic
72 Nile Street
London N1 7SR
United Kingdom

 

Contact permission

 

Regency International Clinic would like to send you exclusive offers and the latest information. We treat your personal data with the upmost care and do not pass them on to other companies for marketing purposes.

  • Yes please, I would like to hear about special offers and services.
  • No thanks, I have no interest in special offers and services.
  • *I can confirm I have read and accepted the Terms and Conditions.